WEBSITE TERMS AND CONDITIONS OF USE
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy and website disclaimer, govern reveldrive.com.au’s relationship with you in relation to your use of this website.
By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to reveldrive.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website. You must be over 18 years of age to use this website and to purchase any services from Exquisite Car Hire Pty Ltd.
Amendment of Terms
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and reveldrive.com.au’s rights and obligations to each other.
Limitation of Liability
It is an essential pre-condition to you using our website that you agree and accept that reveldrive.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Exclusion of Unenforceable Terms and Conditions
Australian Consumer Laws grant you certain rights and protections relating to the supply of goods and services. Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in NSW or the Commonwealth of Australia then such a clause shall not apply and shall be deemed never to have been included in these Terms and Conditions. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these Terms and Conditions.
Copyright and Restrictions of Use
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
reveldrive.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
Jurisdiction
This agreement and this website are subject to the laws of NSW and Australia. If there is a dispute between you and reveldrive.com.au that results in litigation then you must submit to the jurisdiction of the courts of NSW.
ADDITIONAL TERMS AND CONDITIONS FOR USE OF OUR SERVICE
These Terms and Conditions apply to the service(s) provided by reveldrive.com.au Pty Ltd (ABN 51 613 805 477). By booking our service, you agree to comply with and be bound by the following Terms and Conditions.
Booking Confirmation
Your booking will be confirmed by email. Please ensure that the details in the confirmation email are correct and notify us immediately if there are any errors or omissions. Revel Drive will not be held responsible for any loss due to incorrect information being provided or insufficient travel time being allocated for the journey. Quoted prices are in Australian dollars ($AUD) and are inclusive of road tolls, airport parking and GST. Please note that a surcharge will apply for bookings commencing between 23.00hrs and 04.00hrs and on public holidays.
Courtesy waiting time
Please have your contact mobile phone available to receive voice and SMS messages from Revel Drive at the designated pick-up time. In the event you cannot locate our chauffeur, please call 0404 33 77 99.
(a) Airport Arrivals
Revel Drive will monitor your actual flight arrival time (which may be different from the scheduled arrival time) to ensure that our chauffeur is at the terminal when you disembark. The courtesy waiting times are as follows and will commence from the actual flight arrival time.
Domestic Terminals: 30 minutes
Please call 0404 33 77 99 ten minutes before exiting the terminal.
International Terminal: 60 minutes
Our chauffeur will meet you inside the Arrivals Hall with an iPad name board, assist with your baggage, and escort you to the vehicle.
We understand that you may be delayed at baggage collection or Immigration and our chauffeur will wait another 15 minutes for Domestic Arrivals and 30 minutes for International Arrivals beyond the courtesy waiting times but charges may apply. You are required to contact us by phone on 0404 33 77 99 if you require any addition waiting time or you will be considered a ‘no show’ and the full booking fee will be forfeited.
(b) Point-to-Point Transfers
Revel Drive will provide a 10 minute courtesy waiting time beyond the scheduled pick-up time.You are required to contact us by phone on 0404 33 77 99 if you require any addition waiting time or you will be considered a ‘no show’ and the full booking fee will be forfeited.
(c) Special Event pick-ups
Revel Drive will provide a 20 minute courtesy waiting time beyond the scheduled pick-up time. Special Events are defined as major sporting or entertainment events.
(d) Weddings
We understand that wedding ceremonies/receptions sometimes run over time and Revel Drive will provide an additional courtesy 15 minute extension to your booking. Any additional time beyond the courtesy period will be billed as a proportion of the hourly rate in 15 minute increments.
Cancellations and Refunds
We understand that your travel plans may change or you need to cancel a booking for reasons beyond your control. Where possible we will endeavour to reschedule your booking or provide a refund. However, if you need to cancel your booking at short notice, we reserve the right to charge a percentage of the agreed fee as follows:
Less than 12 hours, 50%
Less than 4 hours, 75%
Less than 2 hours or ‘no-show’, 100%
Cancellation of Wedding Bookings:
Please ask for details at the time of booking.
Weddings and Events Deposits and Cancellations
A 30% non-refundable deposit of the total hire price is required to confirm your booking. Your reservation is regarded as confirmed once we receive your deposit. The balance owing is due and payable 14 days prior to the date of your wedding or event.
Credit card details are required for all reservations and held as security against waiting time, cancellation or vehicle damage. You will be notified of any additional payment which may become due.
Cancellation of more than one month’s notice incurs a loss of deposit. Cancellation with less than one month notice, full payment is required.
Health and Safety
All our vehicles are remotely tracked and monitored to ensure the safety of both passengers and driver.
Smoking is not permitted by law in any vehicles supplied by reveldrive.com.au and seat belts must be warn at all times. Children under the age of seven cannot occupy a front seat and must be secured in an approved child restraint.
We can provide approved child restraints that comply with AS/NZS 1754 at $11 per seat. Baby capsules and child seats must be pre-booked and the child’s age, weight and height must be specified at the time of booking.
reveldrive.com.au does not permit the carriage of animals in their vehicles with the exception of assistance animals such as guide dogs.
Vehicle Damage and Passenger Behaviour
Smoking, the consumption of alcohol and use of elicit drugs is strictly prohibited. Passengers are responsible for any damage or soiling they cause to the interior or exterior of the vehicle whilst on hire to them. The passenger agrees to pay for any cleaning, repairs or detailing required to return the vehicle to it’s pre-hire condition and for any loss of income reveldrive.com.au may incur due to the vehicle being off the road.
It will be at the drivers discretion to terminate a hire if the passenger(s) become unruly, abusive or threatening. In such cases, the full booking fee will be forfeited and a report may be lodged with police.
Lost Property
It will be the passengers responsibility to ensure that all personal property is removed from the vehicle at the conclusion of the journey. However, if a lost item is recovered, reveldrive.com.au will endeavour to contact the client and arrange for it to be returned. If the owner of the property can’t be identified, it will be handed in at a police station.
Unforeseen Circumstances
reveldrive.com.au cannot be held responsible for any unforeseen circumstances beyond our control including, but not limited too, traffic, road and weather conditions, illness, breakdowns etc. If the reserved vehicle is out of commission for any reason, reveldrive.com.au will make every effort to supply a similar vehicle.
Liability
reveldrive.com.au has no liability for any loss or damage occasioned by the negligence, act or omission by us or other third party. In circumstances where liability cannot be excluded, such liability is limited to a full refund or resupplying the service.
Exclusion of Unenforceable Terms and Conditions
Australian Consumer Laws grant you certain rights and protections relating to the supply of goods and services. Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in NSW or the Commonwealth of Australia then such a clause shall not apply and shall be deemed never to have been included in these Terms and Conditions. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these Terms and Conditions.
Jurisdiction
This agreement is subject to the laws of NSW and Australia. If there is a dispute between you and reveldrive.com.au Pty Ltd that results in litigation then you must submit to the jurisdiction of the courts of NSW.
Amendment of Terms
We reserve the right to change, modify, add or remove portions of these Terms and Conditions at any time. Please check these Terms and Conditions regularly prior to booking our service to ensure you are aware of any changes.
If you have any queries or complaints about our Terms and Conditions please contact us at:
Enquiries & Bookings:
Other:
Phone:
Updated 10 December 2017
